Privacy Policy

Last updated: Monday, September 30, 2024

We are committed to ensuring that the collection and processing of your data from the 2 TECH website comply with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Informatique et Libertés). This policy informs you how 2 TECH, its subcontractors, and any partners process your personal data. This policy applies in particular to customers and users of 2 TECH offers and services. It may be supplemented by specific information brought to the user’s attention in relation to a particular offer or service.

Cookies

A cookie is a small computer file (tracker) that is placed and read, for example, when you visit a website. The use of these tools is subject to your consent when they are not strictly necessary for the operation of the website concerned.

SPAM protection

To filter messages identified as spam via the contact forms, we use a data analysis service for the information submitted: reCAPTCHA. Using these forms implies acceptance of the privacy policies specific to these services, described below. Google reCAPTCHA (Google Ireland Limited) is a service that protects form entries on our website. It is used to distinguish entries made by a human from automated abuse. The use of reCAPTCHA is subject to the Privacy Policy and Terms of Service of Google Ireland Limited. Data transmitted: cookies and usage data. Place of processing: Ireland.

Forms and online services

Each form or online service limits the collection of personal data to what is strictly necessary (data minimization) and indicates in particular:
the data controller and the purposes for collecting this data (purposes);
whether the collection of this data is mandatory or optional for processing your request, and a reminder of the categories of data processed;
the recipients of the data (in principle, only 2 TECH, unless the form specifies that transmission to a third party is necessary to process your request);
the data retention period;
the possible existence of data transfers outside the European Union or automated decision-making;
your rights under the French Data Protection Act (Informatique et Libertés) and how to exercise them with the CNIL.
Personal data collected as part of the services offered on the 2 TECH website are processed using secure protocols and enable 2 TECH to manage requests received in its IT applications.

What are your rights?

You have the right to access, rectify, and delete data concerning you. You may request data portability. You also have the right to object to processing or to request that it be restricted. You may also provide instructions regarding the retention, deletion, or disclosure of your personal data after your death.

How can you exercise your rights?

You may exercise your rights and contact 2 TECH at any time at the addresses below, enclosing a copy of your identity document when exercising your rights, unless the information provided in your request allows you to be identified with certainty.
By signed letter to the following address:

2 TECH
38 Rue de Bretagne
56950 Crac’h

If you do not receive an appropriate response, you may file a complaint with the French Data Protection Authority (CNIL).

Purposes for processing your personal data

2 TECH processes personal data only for specific, explicit, and legitimate purposes. 2 TECH does not process this data in a manner incompatible with these purposes. To this end, the purposes pursued by 2 TECH are as follows:

Processing of contact form data

Collection, transmission, and recording of data to contact the company:
Sending a reply email
Quote management

Processing of account creation form data

Collection, transmission, and recording of data to create an account:
Sending a reply email

Order management and customer relationship management

2 TECH needs information about you to manage your orders and what follows (for example, deliveries), invoices, accounting, and in particular the management of customer accounts, customer relationship follow-up such as conducting satisfaction surveys, handling complaints, and after-sales service.

Payment for your orders and payment details

When you pay on our website, your payments are secure. 2 TECH does not collect your payment data. All of your bank details are collected only by our certified payment service provider Up2pay (Crédit Agricole), which ensures payment security. When you pay for an order, the card used for payment is retained for the time necessary to complete the transaction and then for 13 months from the payment date in order to provide proof of the transaction and combat payment card fraud.

Customer insights and website audience statistics

We may use data to better understand our customers or for statistical purposes to analyze activity on our website and improve the services we offer. We carry out audience measurement, for example measuring the number of page views, the number of visits to the website, as well as visitor activity on the website and how often they return.

Sending messages by email

After you create your account, and if you have not objected, you may receive information and offers from us by electronic communication (email). We measure the open rate of our electronic mailings in order to tailor them as closely as possible to your needs.

What data is processed?

2 TECH processes data or a category of data only if it is strictly necessary for the intended purpose. You can find information about these purposes above. 2 TECH processes the following categories of data:

Identity data: First name, last name, company profile…
Contact data: Email, postal address, phone number…
Connection data: Customer connection logs, order history…
Content data: Transactional emails, invoices…
Location data

Who are the recipients of your data?

The data collected is intended for the website’s internal departments and its subcontractors. The data processed may also be transmitted to the competent authorities, at their request, in the context of legal proceedings, judicial investigations, and requests for information from authorities, or in order to comply with other legal obligations.

List of subcontractors and data transfers

Subcontractors	Services	Outside the EU?
O2switch	Hosting	No
Google Analytics	Analytics tool	No
Up2pay	Secure bank payment solution	No
PayPal	Secure bank payment solution	No
DHL / DHL Express	Shipping and delivery services for your parcels	No

 

How is your data secured?

2 TECH ensures that your data is processed securely and confidentially, including when certain operations are carried out by subcontractors. To this end, appropriate technical and organizational measures are implemented to prevent the loss, misuse, alteration, and deletion of personal data concerning you. These measures are adapted according to the sensitivity level of the data processed and the level of risk presented by the processing or its implementation.

Data retention period

The administrative retention period (DUA) is the period during which archived documents, data, or information must be kept and remain available for consultation and use, either by those who produced them or by archival services. Below you will find the administrative retention periods (DUA) applicable to the main procedures managed by 2 TECH. The DUA covers the retention period in the active database and in internal archives.

 

 

Table of Administrative Retention Periods (DUA)

Procedures	DUA (Retention period)
Processing of newsletter subscription form data	3 years
Processing of registration form data	3 years
Processing of contact form data	3 years
Referral to the data controller	3 years
Deletion of the customer account if it is inactive (no purchases)	3 years

 

Changes to the data protection policy

This personal data protection policy may be updated.